Hi Salty Pumpkin Family ! How can we assist you ?
Order Cancellation Information
Can I cancel my order after placing it?
Yes, you can cancel your order before it has been shipped. Once an order is confirmed, it goes through processing for packing and dispatch. During this time, cancellation is usually allowed.
However, once the order has been shipped or is out for delivery, cancellation may no longer be possible. In such cases, you can choose to refuse delivery or request a return after receiving the item (if eligible).
We recommend cancelling your order as soon as possible to avoid any inconvenience.
How do I cancel my order?
You can cancel your order directly from your account in a few simple steps:
- Log in to your account
- Go to the “My Orders” section
- Select the order you wish to cancel
- Click on the “Cancel Order” option
- Choose a reason for cancellation and confirm
Once submitted, you will receive a confirmation of your cancellation request.
If you are unable to cancel the order from your account, you can also contact our support team for assistance.
What happens after I cancel my order?
After your cancellation request is successfully placed:
- The order will be stopped from further processing or shipment
- You will receive a confirmation via email or SMS
- If payment has already been made, the refund will be initiated
Please note that cancellations are subject to the order status at the time of request.
Will I get a refund after cancellation?
Yes, if your order is successfully cancelled, you will receive a refund.
- Refunds are processed to the original payment method or store wallet
- The processing time may take a few business days, depending on your payment provider
If you do not see the refund within the expected time, we recommend checking with your bank or contacting our support team.
Can I cancel part of my order?
In some cases, you may be able to cancel individual items within an order, depending on their processing status.
- If the item has not been shipped, cancellation is usually possible
- If the item is already dispatched, cancellation may not be allowed
You can check item-level cancellation options in the “My Orders” section.
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