Hi Salty Pumpkin Family ! How can we assist you ?
Payments & Refunds Information
What payment methods do you accept?
We support a variety of secure payment methods to make your checkout process easy and flexible.
Available payment options may include:
- Credit and Debit Cards (Visa, MasterCard, etc.)
- UPI (Unified Payments Interface)
- Net Banking
- Digital Wallets
- Cash on Delivery (COD) (available for select locations)
All transactions are processed through secure payment gateways to ensure your information remains safe and protected.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery may be available depending on your location and order value.
Please note:
- COD availability is determined by your delivery pincode
- Certain products or high-value orders may not be eligible for COD
- Additional charges may apply for COD orders (if applicable)
You will be able to see COD as a payment option during checkout if it is available for your order.
What should I do if my payment fails?
If your payment fails, don’t worry — you can try again using the same or a different payment method.
Possible reasons for payment failure include:
- Insufficient balance
- Incorrect card or payment details
- Network or bank-related issues
- Transaction timeout
If your amount was deducted but the order was not confirmed:
- The amount is usually automatically reversed to your original payment method
- This process may take a few business days depending on your bank
If the issue persists, please contact your bank or reach out to our support team for assistance.
How are refunds processed?
Refunds are initiated once your return, cancellation, or refund request is successfully approved.
Refunds are typically processed to:
- The original payment method, or
- Your store wallet (if applicable or selected)
You will receive a confirmation once the refund has been initiated.
Please note:
- Refund processing may take a few business days depending on your payment provider
- The time taken for the amount to reflect in your account may vary by bank
How long does it take to receive a refund?
Once your refund is initiated, it may take a few business days to reflect in your account.
Estimated timelines:
- UPI / Wallets → Usually faster
- Cards / Net Banking → May take slightly longer depending on bank processing
You will be notified via email or SMS once your refund has been processed.
If you do not receive your refund within the expected time, we recommend:
- Checking with your bank or payment provider
- Contacting our support team for further assistance
Will I be refunded the full amount?
Refunds are generally processed for the amount paid for the product.
However:
- Shipping charges (if applicable) may not always be refundable
- In case of partial returns, only the returned item amount will be refunded
Any deductions (if applicable) will be communicated clearly during the return or cancellation process.
Can I choose a different refund method?
In some cases, you may have the option to receive your refund in an alternative form, such as a store wallet or credit balance.
Benefits of store wallet refunds:
- Faster processing
- Instant availability for future purchases
The available refund options will be shown during the return or cancellation process.
Salty Pumpkin
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