Hi Salty Pumpkin Family ! How can we assist you ?
Returns & Exchange Information
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within a specified return window from the date of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- All tags, labels, and original packaging must be intact
- The product should not show any signs of damage, washing, or alteration
Please note:
- Certain items such as personal care products, innerwear, or customized items may not be eligible for return due to hygiene or customization reasons
- Returns requested after the allowed return period may not be accepted
Once your return request is approved, we will guide you through the next steps to ensure a smooth process.
How do I request a return?
Requesting a return is simple and can be done directly through your account.
Follow these steps:
- Log in to your account on our website
- Navigate to the “My Orders” section
- Select the order and item you wish to return
- Click on the “Request Return” option
- Choose the reason for return and submit your request
After submitting:
- Our team will review your request
- You will receive a confirmation along with further instructions
- A pickup may be scheduled, or you may be asked to ship the item back
Make sure the item is properly packed to avoid any damage during transit.
When will I receive my refund?
Once your returned item reaches us, it undergoes a quality inspection to ensure it meets the return conditions.
After successful verification:
- Your refund will be initiated to the original payment method or store wallet (depending on your selection)
- Refund processing may take a few business days, depending on your bank or payment provider
You will be notified via email or SMS once the refund has been processed.
Please note:
- Shipping charges (if applicable) may not be refundable
- In case of delays, we recommend checking with your bank or contacting our support team
Can I exchange a product?
Yes, we offer exchanges for eligible products to make your shopping experience more convenient.
You can request an exchange in cases such as:
- Incorrect size or fit
- Damaged or defective product
- Wrong item delivered
To initiate an exchange:
- Follow the same steps as a return request
- Select “Exchange” instead of refund (if available)
Important points:
- Exchanges are subject to product availability
- If the requested item is not available, a refund may be issued instead
- The replacement item will be shipped after the original product passes inspection
We aim to make the exchange process quick and hassle-free so you can get the right product without delays.
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Overview
Salty Pumpkin – Customer satisfaction is our top priority.
Shipping Policy
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- Once your order is confirmed, we start the shipping process on the next working day.
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- Delivery time depends on your location, product availability, and courier service.
After dispatch, you can track your order from your account’s Order Section.
- Delivery time depends on your location, product availability, and courier service.
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- Salty Pumpkin will not be responsible for unexpected delays caused by natural disasters, strikes, or any other unforeseen circumstances.
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- Tracking details will be sent to you via email or SMS, and you can also view them directly in your Order Section.
Return Policy
Our Return & Refund Policy is valid for 7 days from the date of delivery.
If 7 days have passed, unfortunately, we cannot offer a return or refund.
Eligibility for Return:
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- The item must be unused and in the same condition as when you received it.
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- The product must be returned in its original packaging.
Refund Policy
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- Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.
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- If approved, your refund will be processed and credited to your original payment method (credit/debit card or bank account) within 7–10 business days.
Late or Missing Refunds:
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- First, check your bank account again.
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- Then contact your credit card company, as it may take some time before the refund is officially posted.
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- Next, contact your bank, since processing times can vary.
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- If you’ve done all of this and still haven’t received your refund, please contact us at info@americanspinach.com.
Sale Items:
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- Only regular-priced items are eligible for refunds.
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- Sale or discounted items cannot be refunded.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchange Policy
Exchange requests are not available at this time.,
Currently, we offer only returns, not exchanges.
Return Shipping Policy
Pickup Service:
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- Free pickup service is available in most areas.
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- Once you submit a return request, you’ll see the pickup option.
Self-Ship Option:
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- If pickup is not available in your area, you may self-ship the product to us.
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- If the returned product meets our policy and you share a scanned copy of the courier receipt, we will reimburse the shipping cost.
Refund of Fees
a) If the order is lost or not delivered to the intended address, the full amount (if prepaid) will be refunded.
b) If the customer partially cancels or returns an order, courier charges will not be refunded.
c) If the entire order is cancelled, courier charges will also be refunded.
Cancellation Policy
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- Orders can be cancelled before shipping.
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- Once the order has been shipped, it cannot be cancelled.
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- If payment has already been made and the order is cancelled, the refund will be processed within 7–10 business days.
Customer Support
For any questions related to returns, refunds, shipping, or cancellations, please contact us:
📧 info@americanspinach.com
🕒 Working Hours: Monday to Saturday – 10:00 AM to 6:00 PM
Salty Pumpkin
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